Original Gravity Forms Add-on: Help Scout 2.4.0

Integrate your WordPress forms with Help Scout's easy-to-use help desk service to provide world-class support to your customers. Accept a customer query on your website through a customer support form, and then filter and manage each submission within Help Scout.

This add-on is fully compatible with the Gravity Forms GPL version.

All-in-One Customer Service Platform​

Customer service is a tricky business to get right. With the popular Help Scout customer service platform, you can support your customers and team to ensure everyone is happy.

Seamless Integration​

Create customer support tickets directly in Help Scout with the Gravity Forms Help Scout Add-On, automatically assigning them to a specific mailbox and team member when a form is submitted.

Top Features​

Here are just a few of the many features that you will find with the Gravity Forms Help Scout Add-On…

• Assign To Mailbox – Automatically assign a new ticket to a specific mailbox in Help Scout.
• Assign To User – Automatically assign a ticket to a specific user in Help Scout.
• Customize Ticket Content – Define and customize the content used to create each ticket using merge tags.
• Update Customer Information – Update customer information in the customer’s Help Scout profile when a form is submitted.

Implement Conditional Logic​

The Help Scout Add-On works with Gravity Forms’ built-in conditional logic functionality, enabling you to set conditions on form submissions. Only create a new Help Scout ticket if the conditions are met, giving you control over the data added to your workflows.